Frequently Asked Questions
Answers about products, ordering, shipping, returns, payments, wholesale purchasing, and contacting SASH LLC.
Buying from SASH LLC
How do I place an order?
Browse Shop All or one of the product departments, open the product you want, add it to your bag, review your order, and continue to checkout.
What payment methods do you accept?
The live store will show the payment methods supported by the connected payment gateway at checkout. Card details will be handled securely by the payment provider rather than stored directly on the SASH LLC website.
Will I receive an order confirmation?
Yes. Once live order processing is connected, customers should receive confirmation and order updates using the contact information provided during checkout.
Can I change or cancel an order?
Contact SASH LLC as soon as possible. Changes or cancellations are not guaranteed once an order has entered fulfillment or been shipped.
Are the products authentic?
SASH LLC intends to sell genuine beauty products sourced through legitimate supply channels. Final public product listings should match current supplier documentation and authorized product information.
Delivery and order issues
How much is shipping?
Standard retail shipping is currently displayed as $8.95. Qualifying retail orders over $75 receive free standard shipping where available.
Do you offer tracking?
Once the live fulfillment system is connected, customers should receive tracking information after an eligible order is prepared and shipped.
Why can fragrance shipping be different?
Some fragrance products contain alcohol and can be subject to carrier, destination, or air-transport restrictions. Ground shipping may be required for certain orders.
What if my order arrives damaged or incorrect?
Contact SASH LLC promptly with your order details and a description of the issue so the order can be reviewed.
Can I return an opened beauty product?
For hygiene and product-integrity reasons, opened or used skincare, fragrance, and cosmetics are generally not eligible for return unless damaged, defective, incorrect, or otherwise required by law.
For business buyers
Do you offer wholesale pricing?
Yes. Qualified business buyers can contact SASH LLC regarding product availability and volume-order pricing.
Is there a minimum wholesale order?
Minimum quantities may depend on the products requested, availability, supplier requirements, and the applicable quote. Contact SASH LLC for a specific wholesale order.
Can I request products that are not currently listed?
Business buyers may contact SASH LLC with requested brands, categories, products, and estimated quantities. Availability is subject to sourcing and supplier confirmation.
Are wholesale shipping and returns different?
They can be. Wholesale orders may use separate freight, delivery, claims, and return terms stated in the applicable quote, invoice, or commercial agreement.
Contact SASH LLC
Email sashllc44@gmail.com or call +1 (513) 910-1108.
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